Prada Sunglasses PR 57LS

Purchased sunglasses at Ferragamo store at Santana Row in San Jose. Paid some 300.00 dollars. Immediately found that when opening glasses to place on head, that right side lens would sometimes fall out. Went back to store, they said that they could not warranty, that we must return to their vendor which is Luxottica.

Called them, told that 12.50 charge to return for warranty and repair. Paid the 12.50 sent glasse to them and waited and waited. Finally received a letter that problem was not a warranty issue and they wanted another another 20.00 to repair. Was given a telephone number to call.

I called the number, was put on hold for 15 minutes while listening to the normal refrain "due to overwhelming response,,,,,,,,da,da,,,da" that it would take a while to get to me and to please call back at another time. After the long wait, the phone was hung up on. Called again, same thing after some minutes. Third time got thru to some clerk who took my 20.00...Read more